This job ad has been posted over 40 days ago...
3
applicants
Customer Service Representative
at Petplan in Brentford, Middlesex, UK.
Job Summary
To work as part of a team within the Customer Service department, with the responsibility for the resolution of incoming contacts from customers.
Main Duties
Focusing on answering inbound telephone calls whilst working to service level criteria including providing the customer service support to resolve the query and provide guidance where appropriate. This would also include working on own initiative to follow up and resolve the issues raised by customers and understanding and applying the policies business to resolve the enquiries that have been raised.
Technical Skills
To manage and review all statistical performances for self which would include call quality monitoring,
to work to achieve the recognised standard of performance of productivity.
Experience
Previous customer service experience would be an advantage
Qualifications
None required
Personal Attributes
Reviews self and measures output against targets, continually reviews own performance objectives so that continuous progression is made.
Challenging self to focus on performance driven environment.
Creates alternatives and is not bound by current or previous practice, thinking or culture. Actively looks at alternatives either from within the group or externally.
Innovation - Actively works to generate ideas and suggestions that will improve performances.
Professional - Clear demonstration of understanding and living the company values.
Customer Service - Owns own service standards. Looks to find ways to eliminate repeat calls caused by poor customer service.
Teamwork - Supports the culture that encourages team working
Communication - Understands differences in communication style is dependent on audience and surroundings. Avoids technical jargon when delivering messages or information.
To apply for this role - please send your C.V to paul.dempster@allianz.co.uk.
Closing Date 1st May 2009.
To work as part of a team within the Customer Service department, with the responsibility for the resolution of incoming contacts from customers.
Main Duties
Focusing on answering inbound telephone calls whilst working to service level criteria including providing the customer service support to resolve the query and provide guidance where appropriate. This would also include working on own initiative to follow up and resolve the issues raised by customers and understanding and applying the policies business to resolve the enquiries that have been raised.
Technical Skills
To manage and review all statistical performances for self which would include call quality monitoring,
to work to achieve the recognised standard of performance of productivity.
Experience
Previous customer service experience would be an advantage
Qualifications
None required
Personal Attributes
Reviews self and measures output against targets, continually reviews own performance objectives so that continuous progression is made.
Challenging self to focus on performance driven environment.
Creates alternatives and is not bound by current or previous practice, thinking or culture. Actively looks at alternatives either from within the group or externally.
Innovation - Actively works to generate ideas and suggestions that will improve performances.
Professional - Clear demonstration of understanding and living the company values.
Customer Service - Owns own service standards. Looks to find ways to eliminate repeat calls caused by poor customer service.
Teamwork - Supports the culture that encourages team working
Communication - Understands differences in communication style is dependent on audience and surroundings. Avoids technical jargon when delivering messages or information.
To apply for this role - please send your C.V to paul.dempster@allianz.co.uk.
Closing Date 1st May 2009.
Published at 04-03-2009
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Viewed: 89 times